Effective Listening Skills

Date/Location: A date and location for this course is currently being planned. If you would like to be added to the waiting list and informed of relevant location and date, please email enquiries@therightroute.co.uk.

This one day course is designed to enhance one’s skills in the area of listening. It is especially relevant to all professionals working within the criminal justice / alcohol/ drugs / social service and mental health fields with a client group whose opinions / views are frequently over looked.

Are you familiar with the saying, "I know you think you understand what you thought I said, but the problem is that what you thought you heard me say is not really what I meant?" Eighty-percent of effective communication involves learning how to be a good listener. Simply hearing someone is not enough. You must have the skill and desire to understand what it is that he or she is trying to communicate. In our Effective Listening Skills workshop we will teach you a set of tools and techniques that will immediately enhance your ability to listen carefully and understand the meaning of the message.

Who Should Attend

All practitioners in health, social care, probation, police, drugs, alcohol and mental health settings, this workshop will be of interest to both newcomers and those more familiar with motivational interviewing. Additionally, any professional working with a disenfranchised group should attend this workshop.

Learning Objectives

• Fundamentals of Effective Listening
• The difference between hearing and listening
• Barriers to Effective Listening
• How to change your listening behaviour by gaining an understanding of your personality style and that of your client
• How to recognize the effects of your non-verbal communication clues on those around you
• To understand the value of hearing, interpreting, evaluating, and responding, which are the four components of the Effective Listening process
• The disastrous "Don'ts" of Effective Listening

This course is mapped to the relevant DANOS units. To enrol for this course, please fill in and return the TRR Booking Form.